Privacy Policy

Richcraft Group of Companies and its subsidiaries and affiliates (collectively referred to as “Richcraft”) provide information to the home-buying and renting public, realtors, trade partners and other users of the Internet regarding Richcraft’s communities, condominiums, residential rentals, commercial properties, homes, warranty services, and other related products and services through the website.

Richcraft is committed to protecting the privacy of its customers and potential customers. To demonstrate this commitment, Richcraft has created this website privacy policy governing Richcraft’s use of the information that is collected through the website. By accessing and viewing the website, you agree to the terms and conditions of this privacy policy. (Please note that Richcraft and/or its affiliates may have separate privacy policies concerning information obtained through means other than the website.)

Site use

Richcraft has created and maintains the website for informational, sales and communication purposes regarding Richcraft’s communities, condominiums, commercial properties, homes, warranty services, and other related products and services. While Richcraft attempts to keep the information on the website accurate and up-to-date, Richcraft cannot and does not warrant its accuracy or completeness.

Collection of information

Even if you do nothing during your visit to the website other than browsing through the site and read the information contained on the web pages, Richcraft will nevertheless gather certain information about your visit automatically. This information does not identify you personally, but may, for example, reflect how you found or were directed to or used the website. In addition, you may at your option provide personal identification or other information through the website (for example, by way of a request that Richcraft sends you information via email). It is possible, too, that your realtor may provide us with personal information concerning you or the Richcraft communities and homes in which you are interested. Richcraft gathers your IP address when you use any portion of the website. Richcraft also collects the name and URL of the website that you visited immediately preceding your visit to the website. Richcraft uses this information on an aggregate basis to better understand Richcraft’s prospective customers and homebuyers, and Richcraft may disclose this information to business and trade partners on an aggregate basis. Richcraft also uses “cookies” to store your preferences in order to make your use of the website more productive. Cookies are small files created by websites that reside on your computer’s hard drive and store information about your use of a particular website.


If you register on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you register again. These cookies will last for one year.

If you visit any registration page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Clearing cookies and cache

Using a browser, including Chrome, Safari and Firefox, saves some information from websites in its cache and cookies. Clearing them can fix specific problems, for example, loading or formatting issues on websites. Sometimes data can be stored in the cache while prohibiting the most up-to-date content, including pricing, visuals, text and more. 

After you clear cache and cookies:

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
  • Some sites can seem slower because content, including videos and images, needs time to load again.

How cache and cookies work: 

  • Cookies are files created by the websites you visit. They make your online experience easier and faster by saving browsing data. This browsing data can become older and outdated information.
  • Your cache will remember parts of web pages, like images, to help them open faster during your next visit.

Disclosure and use of information

Richcraft uses your contact information to respond to your requests for information or service, for general record-keeping purposes and to otherwise contact you about promotions and available products or services, or, in unlikely circumstances, to contact you regarding product recalls. More specifically, Richcraft may use your contact information to mail you Richcraft’s newsletter, or other promotional material or notification of special offers. Using your contact information, Richcraft may also send you email messages under the following circumstances, among others:

  • to respond to an inquiry or request for information
  • to thank you for contacting Richcraft
  • to welcome you to Richcraft and its products and services
  • to explain new product offerings and features of our services
  • to notify you of special promotions
  • to communicate with you after the purchase of a home about your home and your use of our related products and services
  • to contact you after the purchase of a home regarding warranty service

Richcraft does not sell, rent, share or otherwise disclose mailing lists or other personal information obtained through the website to or with any non-affiliated companies. However, your contact information may be available or provided to third-party service providers and contractors (such as the website developer) that are contractually obligated to protect your information as disclosed in this privacy policy. In order to maintain accurate records concerning communications that Richcraft may have received from or sent to you, Richcraft may also indefinitely store any information that you provide to Richcraft through the website.

Request for services

You may request information regarding specific Richcraft communities, condominiums, commercial properties, homes, financial services and other related products and services through the website by submitting the requested contact information. You may not, however, purchase a home or any service directly through the website. Any home warranty service request submitted through the website is merely a request for a Richcraft representative to contact you regarding such services.

Third-party requests

The Richcraft website contains links to other websites that are not maintained or controlled by Richcraft. Richcraft is not responsible for the privacy practices of such other websites, and you are encouraged to review their privacy policies. The fact that a link to a third-party website exists on the Richcraft website does not mean that the third-party site operates under the same or similar privacy practices as set forth in the Richcraft privacy policy.

Security precautions

Richcraft takes precautions to protect data and information under its control from misuse, loss or alteration. Richcraft’s security measures include industry-standard technology and equipment to help protect your information, and Richcraft maintains security measures to allow only the appropriate personnel and contractors access to your information. Unfortunately, no system can ensure complete security, and Richcraft disclaims any liability resulting from the use of the website.

Notification of changes

If Richcraft changes its privacy policy, the changes will be posted on the website. If at any time Richcraft decides to use or disclose a user’s personally identifiable information in a manner different from that stated at the time it was collected, Richcraft will notify affected users beforehand by email. Richcraft will otherwise use and disclose a user’s personally identifiable information in accordance with the privacy policy that was in effect when such information was collected.


Other than as set forth above, Richcraft will not otherwise use or disclose any of your personal information except to the extent reasonably necessary to: (i) process your information and to correct technical problems and malfunctions in the website or the computer systems supporting the website; (ii) protect the security and integrity of the website; (iii) protect the rights and property of Richcraft and others; (iv) take precautions against liability; (v) respond to claims that your information violates the rights and interests of third-parties; (vi) respond to judicial or administrative process or otherwise comply with applicable law; and (vii) to assist law enforcement agencies in connection with investigations or matters related to public safety.

Changes to your information

You may change or update the information you previously provided to Richcraft by contacting Richcraft’s team via email at [email protected] or regular mail at Web Specialist, Richcraft Group of Companies, 2280 St. Laurent Blvd, Suite 201, Ottawa, ON, K1G 4K1.

Email opt-out or unsubscribe

You may elect to “opt-out” of the Richcraft email system by affirmatively choosing to do so. You may stop email messages and other promotional mailings by contacting Richcraft’s Web Specialist via email at [email protected] or regular mail at Web Specialist, Richcraft Group of Companies, 2280 St. Laurent Blvd, Suite 201, Ottawa, ON, K1G 4K1.

Questions or comments

Questions or comments concerning Richcraft’s privacy policy may be directed to Richcraft by contacting Richcraft’s Web Specialist via email at [email protected] or regular mail at: Web Specialist, Richcraft Group of Companies, 2280 St. Laurent Blvd, Suite 201, Ottawa, ON, K1G 4K1.