FIND OUT MORE
Whether you are looking to find a rental or a current resident, we hope our frequently asked questions will help!
Are your homes pet friendly?
We’re happy to share all of our rental communities are pet-friendly. We can accept one dog or two cats in each rental home. Every pet application will need to be approved by our team first.
Can I sign a lease for more than a year?
Our minimum requirement is to sign a lease for at least a year. If you are looking to stay a little longer, we will be happy to look into this based on availability.
Do I need rental insurance?
Yes, an important obligation of your tenancy agreement is the requirement to carry sufficient and suitable tenant insurance for your personal property, as well as public liability.
Is there more information on parking?
Our parking availability can vary by community, and all parking spaces are outdoors unless you live in a Richcraft Rentals Town.
Where can I register if I’m not ready to apply?
If you’re not ready to apply, you can register at www.richcraftrentals.com/register and fill out a form to be added to our database. We’ll send you emails about new availability, promotions and our rental communities.
What information do I need to apply?
To prepare for your application process you’ll need a few things. We will need a copy of the completed application, proof of income, one piece of government-issued photo ID and a deposit for last month’s rent.
How can I apply?
You can call our leasing agent directly at 613.898.7368 or send us an email at [email protected] to learn more.
How does this deposit structure work?
If your application is approved, you will be required to pay for last month’s rent. The first month’s rent will be due on the day you pick up your new keys!
How do I pick up my keys?
Our operations team will connect with you to arrange a move-in walk-through with your new keys! We look forward to showing you the ins and outs of your new home to ensure comfort and confidence.
How can I make my rent payments?
Your tenancy agreement will outline that your rent is due on the first day of every month. Rental payments can be made through pre-authorized debit, money order or post-dated cheques.
What time are service requests open?
Regular service calls will be made between 8:00 a.m. and 4:30 p.m. from Monday to Friday.
How do I place a service request?
If you are experiencing issues in your home, please let us know and a member of our maintenance service team will get back to you within 48 hours. You can call us directly at 613.739.5777 or email us at [email protected]
When you fill out a service request, please provide us with as much detail as possible.
What is an after-hours emergency and who do I call?
In the event of an emergency requiring police, the fire department or an ambulance please call 911 immediately.
Please call 613.239.4232 for any of the following after-hours emergencies: no heat in the winter or no cooling in the summer, a plumbing leak or sewer blockage, no electricity, gas leaks or gas odours, if you are locked out of your home or if your refrigerator has stopped working and your food may spoil.
My neighbours are being too loud, what should I do?
If you are experiencing excessive noise from a neighbour please call 311.
What happens if someone is parked in my spot?
If an unauthorized vehicle takes your parking space(s), call parking enforcement. Be prepared to show a copy of your Parking Addendum (included with your Welcome Package) to prove your parking spot number. Ottawa Bylaw can be contact at 613.580.2400 or 311.
